SafeSplash Swim School SafeSplashSaf Policies, Procedures, Release of
Liability and Fee Agreement
It is critical that you understand the Policies, Procedures, Release of
Liability and Fee Agreement of the SafeSplash Swim School system to ensure
each student has a fun, rewarding and safe experience when learning to
swim.
Class Times
The vast majority of our small group, semi-private or private lessons are
30 minutes in length, one day per week. Classes are held at the same time
and day of the week during each week of the program. However, we do offer
other lesson formats to address our various customer requirements. Please
note the class description for each lesson format before you enroll.
Registration
There are no registration deadlines for the SafeSplash Swim School system.
Students who are registered for lessons can sign up and join lessons at
any time, subject to available capacity and the number of requested
lessons, as solely determined by the SafeSplash Swim School location for
which they have been registered.
Tuition and Fees
-
Monthly program: Once your student
is registered for classes within the monthly program, you will be
billed for the first month’s tuition and an annual service fee. The
amount of tuition for the first month will be determined based on the
number of available classes remaining in that particular month. For
each month thereafter, you will be billed monthly until you notify us
of your desire to withdraw your student from classes (see “Withdrawing
from Lessons” below). The monthly amounts of tuition may vary based on
the number of weeks in each respective calendar month, and will be
billed on the 25th day of the month preceding the calendar month in
which the classes will be held. For example, if you enroll your
student in January, you will be billed the tuition and fees for
January at the time of enrollment, and then you will be billed on
January 25 for the tuition and fees corresponding to classes held in
February. Tuition rates may differ according to location, day and/or
time of the lessons provided.
-
Promotional bundles, camps or clinics:Once your student is registered for classes as part of any
promotional bundle, camp or clinic, you will be billed the full amount
of the tuition for such program; plus an annual service fee.
Annual Service Fee
An annual service fee must be paid by you for each student when he/she is
registered for any of the above programs regardless of the length of
program. Thereafter, the annual service fee will be billed during the
month of your registration anniversary and is not refundable or
transferable for any reason. The amount of the annual service fee varies
by location.
Methods of Payment
Electronic payments are the only payment methods accepted by the
SafeSplash Swim School system. Electronic payments include credit cards,
debit cards and EFT/ACH transfers (electronic transfers from your bank
account where you supply us with your bank routing number and account
number). Checks and cash are not accepted. You are responsible for making
sure your method of payment remains current and valid. In the event your
method of payment lapses for any reason and we are unable to collect
payment from you, your student(s) may be withdrawn from classes at the
sole determination of the SafeSplash Swim School system. In some cases,
third party payment arrangements will be accepted (please see below).
Tuition and Annual Service Fee Paid by Third-Party
Tuition and the annual service fee for any program can be paid on behalf
of a student by a third-party (i.e., someone who is not a parent of the
student). Any third-party payer must execute a third-party payer agreement
and provide his or her credit card information. Such credit card
information will be used to bill the third-party payer for the duration of
any swim lesson program in which the student is enrolled, unless the
third-party payer instructs otherwise. In the event the third party payer
fails or refuses to pay any amounts due for lessons provided to the
student, the customer who originally registered the student for swim
lessons will be responsible for any unpaid tuition and annual service fee
payments due to the SafeSplash Swim School system.
Refunds and Cancellations after Initial Registration
We will grant you a full refund (of the applicable tuition and the annual
service fee) if you cancel your student’s initial registration for a
program within the first 48 hours after you have paid the tuition and
annual service fee for such program. No refund will be provided in
connection with any cancellations made after this 48-hour time period,
regardless of the reason for such cancellation. Please understand that
when you enroll your student in a program, you are reserving a slot in a
program that is in high demand and could be filled by other students. As a
result, your payment for reserving a slot in that program will be retained
by the SafeSplash Swim School system even if your student does not attend
any lessons provided in such program. Accordingly, it is your
responsibility to make sure your vacations, appointments, and other
activities do not interfere with any of the lessons in a program for which
you have enrolled your student and paid for a slot in such program.
Withdrawing from Lessons
To withdraw a student from lessons under any program after the student has
begun taking lessons within that program, log in to your account via the
customer portal on the SafeSplash Swim School website (www.safesplash.com)
and complete the withdrawal option for your student. This customer portal
is the only means by which a student can be withdrawn from lessons. Verbal
or email withdrawal notifications are not valid. In order to avoid being
charged for the next month of lessons, you must withdraw your student on
or before the 15th day of the month. If you submit a withdrawal form after
you already have been billed the tuition for the next month of lessons,
you will receive a refund as follows:
Weeks / Days after the Billing Date for the Next Month of Lessons
|
Percent of Refund You Will Receive |
First week (including the 7th day) |
50% |
Second week (8th day to 14th day) |
25% |
After second week (15th day and after) |
0% |
Make-Up Lesson Due to Facility Closure
In the event a facility is closed due to inclement weather, maintenance,
or another reason, a make-up lesson might be scheduled at that particular
SafeSplash Swim School location. If you are offered a make-up lesson, it
must be completed within three (3) weeks of the originally scheduled
(missed) class and is subject to availability, as solely determined by
SafeSplash Swim School. If you are not offered a make-up lesson, your
student’s account will be credited for the lesson(s) cancelled as a result
of the facility closure. All such credits will be applied toward the
tuition and fees for a future lesson (or lessons) only at the SafeSplash
Swim School location at which they were issued (i.e. credits are not
transferrable to another SafeSplash Swim School location). Such credits
cannot be converted to cash or transferred to any other student. Credits
expire one (1) year after the date on which they were applied to the
student’s account.
Make-Up Lesson Due to Student Absence (at participating locations only)
Students are eligible for one (1) make-up lesson every calendar month due
to the student’s absence. The make-up lesson must be completed within
three (3) weeks from the date of the original absence and is subject to
the availability of instructors and the facility at which the original
lesson took place, as solely determined by the SafeSplash Swim School. No
credit will be given if the student is subsequently unable to attend the
scheduled make-up lesson. A student’s right to a make-up lesson cannot be
transferred to any other student.
Instructor and Lesson Changes
While the SafeSplash Swim School does its best to accommodate requests for
students to have specific instructors, it cannot guarantee such requests
will be granted. Instructor substitutions, schedule modifications, and
other changes can and will occur at the sole discretion of any SafeSplash
Swim School location. If a lesson is not booked to capacity, every
SafeSplash Swim School location reserves the unilateral right, based on
its sole determination, to combine enrollment for various lessons in order
to fill such lessons, to cancel, or to change the date, time, or level of
any lesson at any time.
Timeliness
Please make sure your student is on time for lessons. Lessons begin and
end at very specific times. Please arrive early enough so your student has
time to stop by the bathroom, get changed and get his/her equipment ready
before the lesson begins. If your student is more than 10 minutes late for
a lesson, he or she will not be allowed to join that lesson.
Advancement of Students to the Next Class Level
Every student will learn skills at different rates. You should never look
at another student and wonder why your student is not learning at the same
pace as that other student. Swimming is a skill that takes time, patience
and plenty of practice. Therefore, students will be evaluated regularly to
determine if they have mastered the skills required in conjunction with a
particular class level. Instructors will promote students to the next
level when they believe they are ready.
Changing Areas, Restrooms, and Locker Rooms
Single sex changing rooms are for children five (5) years and younger. For
older children, please use a family changing room. Locks left on lockers
overnight will be cut off and the locker's contents will be bagged and
placed in the lost and found.
Changing Areas, Restrooms and Locker Rooms - Hosted Facilities (Fitness
Centers, Hotels, Apartment Complexes, Recreation Centers, etc.)
Please refer to the specific locker room policies and guidelines of the
hosted facility in which the SafeSplash Swim School is located.
Trial Lessons
In some cases, trial lessons may be offered by a SafeSplash Swim School.
In order to book a trial lesson, you must complete and submit a
registration form to the SafeSplash Swim School which will be providing
the trial lesson to your student. Additionally, you must agree to all
policies, procedures, waivers and other standard terms and conditions
before your student can participate in the trial lesson.
Goggles
Unless otherwise directed by their respective instructors, all students
should wear a pair of goggles at every class. Although we
do not offer loaner goggles, goggles
are available for purchase at your local SafeSplash Swim Shop
Swimsuits
All students must wear appropriate swimwear.
Swim Diapers
All students under the age of three (3) years old and students who are not
potty-trained must wear a reusable (non-disposable) swim diaper. Reusable
diapers have a tighter fit, which helps to minimize the possibility of
accidents in a pool. A swimsuit or a pair of shorts should be worn over
the diaper. Even a small accident in the pool can result in a pool closure
which could last as long as 24 hours. If in doubt, please do not take the
chance. Reusable (non-disposable) swim diapers are available for purchase
at your local SafeSplash Swim Shop.
Swim caps
Any students who have hair long enough to get in their eyes, face or mouth
might be required by their SafeSplash Swim School to wear a swim cap in
order to enhance their comfort. Swim caps are available for purchase at
your local SafeSplash Swim Shop.
Towels
Students must bring their own towels. Towels are not provided by the
SafeSplash Swim School.
Watching Lessons
Please remain at the SafeSplash Swim School facility for the entire
duration of your student’s lessons. If the lessons are conducted in a
dedicated SafeSplash Swim School facility, please watch your student from
the viewing area located in the lobby of the facility unless otherwise
requested by the student’s instructor. If the lessons are conducted in a
facility that hosts the SafeSplash Swim School (e.g., a fitness club or
other third-party facility), please watch your student from the pool deck.
In either case, our goal is to give each student the best learning
experience possible, so please refrain from interrupting your student’s
lesson. If you wish to speak with your student’s instructor, please
contact a representative at the facility’s front desk to coordinate a
meeting with the instructor.
Please Keep Your Eyes on the Pool
Although we strive to have small classes and attentive instructors, it
only takes an instant for a child to slip underwater. If this occurs,
please alert us immediately in any way possible. And when this occurs (and
it does), the impact of the event will depend on the reaction of the
parent. If possible, try to keep your momentary concern concealed behind a
smiling, encouraging face, in which there will be a very good chance your
child will recover very quickly from the incident. We want to keep our
students safe and nothing works better than having the helpful eyes of
their parents and guardians on their activities at all times.
Food and Snacks
GLASS IS NEVER ALLOWED ON THE POOL DECK. To keep the pool area clean, food
and drink are not allowed in the pool area at any time. The only exception
to this rule is bottled water as long as it is in a non-glass container.
Crying Children
An upset child will calm down much quicker when realizing he or she must
focus on the instructor and Mom or Dad will return when the crying has
stopped. Unless requested by the instructor, please remain in the lobby
(Dedicated Facilities) or at a distance on the deck (Hosted Facilities)
when your child is crying.
Applicability of Terms and Conditions
It is your sole responsibility to ensure that anyone acting on your behalf
in connection with the services offered at a SafeSplash Swim School is
aware of, and complies with, the policies and procedures set forth herein.
WAIVER AND RELEASE OF LIABILITY
PLEASE READ CAREFULLY BEFORE ACCEPTING. THIS IS A RELEASE OF LIABILITY AND
A WAIVER OF CERTAIN LEGAL RIGHTS. BY SIGNING BELOW, YOU ARE ACKNOWLEDGING
AND ACCEPTING THE FOLLOWING:
I am the parent or guardian of the participant(s) listed below
(“Participant”) who will be
enrolled in swimming lessons in a SafeSplash Swim School program. I hereby
acknowledge that I understand that swimming is a hazardous activity. I
recognize that there are risks inherent in the sport of swimming,
including but not limited to, minor injuries, major injuries, paralyzing
and catastrophic injuries and death. Further, I, individually and on
behalf of the Participant, understand and voluntarily accept these risks.
Accordingly, I, individually and on behalf of the Participant, do hereby
waive, release, indemnify, and forever hold harmless SafeSplash Brands,
LLC d/b/a Streamline Brands and each of its franchisees, licensees, and
affiliates, and their respective owner(s), directors, officers, agents,
employees, representatives, successors and assigns, administrators, and
executors, as well as any facility at which any SafeSplash Swim School
program is conducted and each of their respective owner(s), directors,
officers, agents, employees, representatives, successors and assigns,
administrators and executors (collectively, the “
Released Parties”) from all
liabilities and claims for any injuries, losses, death, damages, or costs
(including reasonable attorneys’ and experts’ fees) to myself, the
Participant, my spouse, child, guests, unborn child(ren), or relatives
which arise out of or are incident to the Participant’s participation in
any activities relating to the swimming lessons provided by any SafeSplash
Swim School program or my attendance at any activities relating to the
swimming lessons provided by any SafeSplash Swim School program, including
those caused by any negligent act or omission by any of the Released
Parties, by anyone at or using any facility at which any SafeSplash Swim
School program is conducted or as a result of a defective product. This
provision will apply to ordinary acts of negligence but will not apply to
gross acts/omissions of negligence, willful, or wanton acts/omissions or
those of an intentional/criminal nature.
AUTHORIZATION FOR EMERGENCY MEDICAL TREATMENT
In the event of a medical emergency involving the Participant, I hereby
grant authorization to SafeSplash Brands, LLC d/b/a Streamline Brands, any
of its affiliates and franchisees which conduct a SafeSplash Swim School
program, and any of their respective officers, employees, or agents, to
employ any legally licensed physician or health care facility on behalf of
the Participant, and to direct and/or order emergency medical treatment
for the Participant. I agree to pay all costs associated with any medical
treatment for the Participant, including any transportation and medical
facility costs. Further, I acknowledge and agree that neither SafeSplash
Brands, LLC d/b/a Streamline Brands and any of its affiliates and
franchisees, nor any of their respective officers, employees, or agents,
will be liable under any circumstances to anyone for exercising the
foregoing authority in the event of an emergency involving the
Participant.
CONSENT TO USE OF IMAGE OR LIKENESS OF STUDENT
I understand that photography and audio and video recordings are
occasionally taken at the SafeSplash Swim School for promotional and
marketing purposes. I hereby agree, individually and on behalf of the
Participant, that the image, likeness, or statements of myself, the
Participant, and any member of my family may be used by SafeSplash Brands,
LLC d/b/a Streamline Brands and any of its affiliates and franchisees in
promotional and marketing materials in any form or medium, whether now or
hereafter existing, including but not limited to printed materials,
digital content and social media postings.
COMPREHENSIVE ACKNOWLEDGMENT
I HAVE CAREFULLY READ ALL OF THE ABOVE INFORMATION, ACCEPT AND ACKNOWLEDGE
IT WITH FULL KNOWLEDGE OF ITS CONTENTS AND SIGNIFICANCE. BY CLICKING
“ACCEPT” HERE, I UNDERSTAND THAT THE INFORMATION PRESENTED WILL GOVERN MY
RELATIONSHIP AND THE PARTICIPANT’S RELATIONSHIP WITH THE SAFESPLASH SWIM
SCHOOL PROGRAM. MY ACCEPTANCE HERE SUPERSCEDES ANY OTHER AGREEMENT,
WRITTEN OR ORAL, THAT MAY HAVE BEEN PRESENTED TO ME WITH RESPECT TO MY
RELATIONSHIP WITH ANY SAFESPLASH SWIM SCHOOL.
The entities included within the term “Released Parties” above include,
but are not limited to the following: 24 Hour Fitness USA, Inc 2DSS, Inc.,
AASI, Inc., Albiero Swimming Institute, LLC, AquaLife Atlanta, LLC,
Aquatic Animals LLC, Aquatic Locomotion, LLC, Aquatics Projects Hosted,
LLC, Aquatics Projects, LLC, ASXA Sportif LTD STI , B to B Eastlake, LLC,
Catch Swim Schools, LLC, Colorado Swimmer, LLC, CP Swim, LLC, Cutting-Edge
Aquatics, Inc, Dajael, Inc., DFW Swim I.M., LLC, DGRS, LLC, Esmesh
Investments, LLC, Esmesh Retail Solutions, LLC , Exercise Society, Feet 2
Fins, LCC, Feet To Fins, LLC, Gold Star Swim, LLC, HDH Swim Schools, LLC,
J&M 360, Inc, JCH Sports, LLC, KBSquared, Inc., Koenig Aquatics, LLC, L2S,
LLC, LANMEK, Inc., Learn to Swim, LLC, Lilintahl, LLC, Lmswim Inc, Machine
Aquatics, LLC, Moon Jelly, Inc, Newman Badger Incorporated, Propulsion
Inc, SafeSplash Aurora LLC, SafeSplash Meridian LLC, SafeSplash Parker
LLC, SafeSplash San Jose LLC, Sorrento SS, LLC, Southeastern Swim Schools,
LLC, SRIJI BIZ, Inc., Stotan, LLC, Sun City Swim Group, LLC, Swim Corp.
Inc., Swim Labs HC, Inc., Swim Like a Champion, LLC, Swim Performance,
LLC, Swim Pros, LLC, Swim Ray, Inc., LLC, Swim School Kingdom, Inc, Swim
Sobo, LLC, Swim University, LLC, Swimcomp, Inc., SwimLabs, LLC, SWIMSA,
LLC, SwimTex LLC, Tadpole Swim School Corp., Tadpole Swim Schools, LLC,
TCB Swim F, LLC, Thide, LLC, TK Swim School, LLC, Vinca Ventures, Inc.,
Westchester Swim Studios, Inc, White Cap, LLC, Wise Monkey, Inc,
Streamline Brands, LLC, SafeSplash Brands, LLC, SafeSplash Holdings, LLC,
Fitness & Sports Clubs, LLC and Fitness International, LLC.
Copyright 2020 SafeSplash Brands, LLC d/b/a Streamline Brands.
SafeSplash Swim School franchises are available for purchase. Visit
www.SafeSplash.com
for more information. This information is not intended as an offer to sell
a franchise. It is for informational purposes only. Certain states
regulate the offer and sale of franchises. If you are a resident of one of
those states, we will not offer you a franchise unless and until we have
complied with applicable pre-sale registration and disclosure
requirements.